FREQUENTLY ASKED QUESTIONS

BOOKING A WEDDING CEREMONY PACKAGES - HOW IT ALL WORKS?

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Browse our Wedding Packages and Our Collection pages. Decide on the package and any additional items you would like to hire for your event.

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Email us at info@propgarage.com.au with the following information:

Couple's name
Event date
Event location
Ceremony start time
Venue booking time slot
Contact phone number(s)
Package and/or hire items you are interested in

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We will email you with a quote within 2 business days.

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If you are happy to proceed with our quote, we require a 50% deposit to secure the items for your special day. The balance and security bond is then due 4 weeks prior to your event date, however if your event date is within 4 weeks of your booking we will require full payment. Please read our cancellation terms below.

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To ensure we bring your vision to life we will review your venue and its location. You can send us Google Maps' pinpoint and images of your preferred setup location along with any inspirational photos you have found online. We will do our best to set up where you indicate on the day, however with outdoor weddings there are often tree roots, ditches, puddles etc on the day and we reserve the right to alter the plan as required for the safety of your guests. This usually means a slight change of angle or moving a few meters on either side.

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4-6 weeks out we will send you a final booking questionnaire to confirm all the details. We know that plans can change in the weeks and months leading up to your wedding, so we like to double check the details, such as colour scheme and start time, as well as emergency contacts on the day and wet weather arrangements.

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On the event day, all you will need to do is turn up! We will ensure to arrive approximately an hour before the ceremony venue booking time to prepare for the setup and styling of your event.

DO YOU SET UP AND STYLE THE WEDDING CEREMONY?

All of our Wedding Packages include delivery, setup & style, dismantle and removal of the items at the end of your ceremony.

WHY ISN'T YOUR PHONE NUMBER LISTED?

We communicate with lots of couples so we have found that the best way to keep track of all communications, updates and changes is via email. That way both parties have a detailed record that can be referred back to should we need to.

If you would like to discuss anything over the phone, please send us an email and we will book in a convenient time to have a chat with you.

But please understand that for record keeping purpose it is preferred that all communications are to be made via email.

DO YOU STYLE WEDDING RECEPTIONS?

Well, sometimes. We specialise in setting up and styling wedding ceremonies for both indoor and outdoor venues. We have a beautiful collection of custom items, some of them are perfect for receptions and we love to see them bringing your dreams to life!

We try to accommodate your request where we can, it ultimately comes down to our availability and the location of the venue. Minimum hire amounts and delivery fees apply.

CAN WE DRY-HIRE YOUR PROPS?

Dry-hire is when you hire props and equipment without the need of any accompanying operators or staff. So, basically a DIY type model where you do everything yourself.

You can dry-hire selected items, particularly those that are not fragile or do not require assembly*. The minimum hire amount is $500.00, excluding security bond, and other fees and charges.

For insurance purposes, we are unable to offer pick up.

DELIVERY

All our wedding packages comes with full service delivery. This means we will personally deliver the items to your event location on the event date approximately an hour before the venue booking start time to set up and style your ceremony.

We offer free delivery for all our package bookings within 50km (toll free) of postcode 2753. A travel surcharge, including any applicable tolls, will apply if your event is outside this area. We will let you know of any additional delivery fees in your quote.

DO YOU OFFER FACE-TO-FACE CLIENT CONSULTATION?

Email consultation is free as part of our service. We will work with you to assure that your vision is recreated to perfection. So, you will be provided with details of our plans and a detailed diagram of the layout of your wedding ceremony at your chosen venue.

You may request for a face-to-face on-site meeting if you require (fees apply).

WHAT IF I NEED TO CHANGE THE EVENT DATE OR CANCEL THE BOOKING?

We will certainly try to accommodate any date changes you require if the new date you have selected is available and sufficient notice is provided. However, if you cancel your booking due to change-of-mind or change of date, the following cancellation policy will apply.

All changes and cancellation are to be in writing via email. No verbal cancellations will be accepted as this is to minimise any misunderstanding.

For our full cancellation terms please see our Terms and Conditions page.

INCLEMENT WEATHER

In the event of rain or high winds, if you choose to hold your wedding outdoors despite weather, we reserve the right to withhold any items that may be damaged by the rain or wind. An additional surcharge will also apply for the cleaning and drying of equipment due to the weather.

For our full terms on Inclement Weather please see our Terms and Conditions page.

WHAT HAPPENS IF THE HIRED ITEMS ACCIDENTALLY DAMAGED OR LOST?

We understand accidents do happen. Hence, why you will need to pay a Security Bond on all event packages and hire items. This bond is payable 4 weeks prior to the event date.

If something is damaged or misplaced by you or your guests, we will let you know the amount required to cover the damage or replacement cost.

The Security Bond will be reimbursed within 10 business days of the event date and after all hire items are returned in their original hire condition.

OUR WEDDING IS ON A SUNDAY, CAN YOU HELP?

No. We are closed on Sundays and are unable to take any bookings for Sundays. This also includes any pick-up or pack-down of items from a Saturday night hire.

FOR OUR FULL TERMS AND CONDITIONS PLEASE CLICK HERE.

Any questions, please contact us at info@propgarage.com.au

View Our Terms & Conditions